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Prices are shown in Polish złoty (PLN).
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Prices in zloty - you can change the currency at any time at the top of the page.
- Classic Cubes
- Puzzles
- Pyraminx 132
- Megaminx 144
- Minx+ 42
- Skewb 93
- Square-1 37
- Clock 38
- FTO and CTO 19
- Mirror 64
- Gear 41
- Shape Mods 201
- Axis, Fisher and Windmill 43
- Ghost Cube 10
- Mixup 15
- Crazy and Bermuda 45
- Void & Bandaged 32
- Unusual Cubes 20
- Cuboids 78
- Pyramorphix/Mastermorphix 32
- Helicopter, Dino and Rex 33
- Polyhedra 102
- Snake 47
- Magic 3
- Rainbow Ball 8
- Klotski 22
- Brain Teasers 62
- Fidget Toys 24
- Shape Mods 37
- Picture Cubes 26
- Keychains 22
- Giant Cubes 37
- Mini 24
- Collectible Cubes 57
- Mosaic Cubes 13
- Cube Sets 29
- Other 2
- Smart Cubes & Electronic Puzzles
- Accessories
- Hobby
- Lubes
- Outlet
Returns and Complaints
- 30 days to return
- Free returns with Poczta Polska
- Refund right away once we receive your parcel
How to return a product
Fill in the online form You will find the link to the form in your order confirmation e-mail and in the order history in your shop account. You can also start a return straight away - all you need is your order number and the e-mail address or phone number you used when ordering.
Start a return →
Pack the product An envelope or a box is enough. If you can, include the product's original packaging.
Send the parcel We will send a shipping label or a drop-off code to the e-mail address from your order - depending on the return method you chose in the form.
Get your money back We send your refund right after the parcel arrives at our warehouse.
How to file a complaint
- Fill in the online form Just like with a return: use the link from your order e-mail or from the order history in your account, or enter your order number and e-mail address or phone number. Describe the defect and add a photo or a short video - it speeds things up a lot.
File a complaint → 
Wait for our reply Complaints submitted via the form are handled first - we usually reply within 15 minutes (requests are handled from 10:00 to 18:00). We will send further instructions to the e-mail address from your order.
A piece popped out of your cube? Before you file a complaint, check the questions below - usually all it takes is tightening the screws.
Return methods and shipping costs
| Return method | What you get | Cost |
|---|---|---|
| InPost Paczkomat (parcel locker) | label by e-mail | 6 zł |
| InPost Paczkomat (parcel locker) | drop-off code (no printing) | 8 zł |
| Orlen Paczka | label by e-mail | 6 zł |
| Poczta Polska | label by e-mail | 0 zł |
| Your own carrier | you ship it yourself to the address below | carrier's rates |
The cost of the label or drop-off code is deducted from your refund. You can send back products from several orders in one parcel.
Frequently asked questions
A piece fell out of my cube or the whole cube fell apart. Can I file a complaint?
Pieces popping out can happen with speed cubes and is usually down to the cube's setup - the looser it is, the easier it pops. First, try adjusting it by tightening the screws. If your cube fell apart and you don't know how to put it back together, these videos will help: 2x2, 3x3, 4x4. If adjusting doesn't help, file a complaint - see the instructions above.
Can I exchange a product for a different one?
Yes. Follow the return steps, and in the online form write in the comment which product you would like instead of the one you are returning.
When will I get my money back?
We send your refund right after the parcel arrives at our warehouse.
Who pays for sending the parcel back?
Returns with Poczta Polska are free. Other methods cost as shown in the table above - the amount is deducted from your refund. You can also send the parcel back with your own carrier.
Can I send back products from several orders in one parcel?
Yes, with no extra formalities.
Can I return a product or file a complaint without the form?
Yes. The online form just speeds things up. You can simply send the product with any carrier to the address below or to one of the pickup points - we will handle it as soon as we receive it, and we will contact you if we have any questions. Include a note with your order number.
Return address
Strefa Kostek
ul. Zemborzycka 59F
20-445 Lublin
You can also send your parcel to a pickup point:
- InPost Paczkomat LUB04BAPP ul. Budowlana 34
- Orlen Paczka 727859 ul. Przybylskiego 26
- DPD Pickup PL62031 ul. Przybylskiego 26
- DHL POP 260590 ul. Zemborzycka 78-80
Recipient details to provide when sending to a pickup point:
Strefa Kostek
phone 795 744 916
sklep@strefa-kostek.pl
Contact
Have a question about a return or complaint? Write to us - we will reply as soon as possible.